Our relaxing massage studio at Portland House, Cardiff Bay

COVID Procedures – Actions for Clients at Portland House

I can assure you I am following all health and safety guidelines that the government and my professional body suggest I have in place to work safely. ALL surfaces my clients touch will be cleaned with antibacterial liquids, this includes door handles, the credit card machine, and any surface in my room you touch. If you come for an appointment, please bring a bottle of water to drink after the session. I will have an online form for you to fill in BEFORE you attend (COVID screening.) If you have been to see me before, it is possible I may have you fill in another initial consultation online. You will receive more information about this when booking. If you are a new client depending on what is presented I may have to phone you the night before your appointment to go over the consultation form.

When you receive my reminder for your appointment PLEASE rearrange your appointment if you have had any of these symptoms. Please be mindful and do this in a reasonable time frame.

  • A fever of 38 C or above in the last 24 hours.
  •  Have you now or recently had a shortness of breath or dry cough? ( in the last 48 hours?).
  • Have you been in contact with anyone in the last 14 days that has COVID-19.
  • Any housemate or family member with shortness of breath and or fever in the last 24 hours.

Please do not arrive early. I do not have a waiting room so if you have a companion it may be best if they go grab a coffee or tea while you have your appointment. 

I will have 30- 60 minute gap between clients to do a thorough clean of the space. I have amazing ventilation in my studio and air the place out after every client.

I will be following advice from the NHS and Government websites. If masks are mandatory PLEASE WEAR ONE if possible. 

COVID Procedures – Actions for clients Yurt in the City

Most of the same will apply as above. You will get a COVID-19 screening form before the appointment that I will need completed from you BEFORE you attend in person. 

I ask that you please cancel your appointment if you have any of the symptoms listed above.

 Contact me as soon as you can to defer your appointment, and do not come to the Yurt if you are displaying any symptoms of Covid-19 which can be checked here.

Please remove shoes as soon as you enter the studio.

When you arrive please follow myself or your therapist into the studio without touching anything and sanitise your hands inside the premises, before entering the yurt.

Cash or BACS is preferred.

If masks are mandatory please wear one if possible.


The Yurt in the City and myself have implemented increased hygiene measures including single use disposable face cradle covers on the massage bed, , fresh towels for each treatment, and cleaning all internal furnishings with non-toxic Isopropyl Alcohol between clients and allowing additional time for surfaces to dry. I will wash my hands before and after each treatment, gloves may be worn by myself as a precaution, depending on what is presented in the consultation.

Additional vents and a 5-foot window have been fit in the space to increase ventilation into the yurt and studio, and I have also lifted the sides of the yurt to increase ventilation throughout the space. I will clean the payment machine after each client where contactless payment is not used. I will be wearing PPE according to Welsh Government guidelines at the times. All washable materials will be washed at 60 degrees daily.

Due to changing government guidelines, I may update these measures and will update you before your treatment.

Safety is a very important element of my business and I plan to be very transparent if I am experiencing any COVID-19 symptoms. I hope this does not last forever. But until then better safe than sorry! I really missed everyone!